Shopping Policy 销售政策

International Order Eligibility / 国际订单资格

Fox Cigar may offer international delivery to selected destinations and may change, pause, or decline service when required by law, customs practice, carrier rules, fraud controls, product restrictions, or operational capacity. A destination or shipping method shown at checkout does not guarantee that every product or order is eligible.

Fox Cigar 可能向部分目的地提供国际配送服务，并可能因法律要求、海关规定、承运商规则、防欺诈管控、产品限制或运营能力等原因而变更、暂停或拒绝提供该服务。结账页面显示的目的地或配送方式并不保证每件商品或每笔订单都符合配送资格。

Age and Identity Verification / 年龄与身份核实

You must be at least 18 years old internationally outside of the United States, and the mandatory legal age required at the destination to purchase tobacco products from Fox Cigar. We may verify the purchaser, payment method, recipient, age, address, and identity before accepting or dispatching an order. We may request identification or other supporting records and may cancel or hold an order that cannot be verified.

在美国境外购买 Fox Cigar 烟草制品，您必须年满 18 周岁，并达到目的地法律规定购买烟草制品的最低年龄。我们可能在受理或发货前对购买人、支付方式、收件人、年龄、地址及身份进行核实。我们可能要求提供身份证明或其他辅助材料，对无法完成核实的订单可能予以取消或暂扣。

Order Acceptance and Restricted Products / 订单受理与限制商品

An order confirmation only acknowledges receipt of the order. Acceptance occurs when Fox Cigar completes its review and dispatches the eligible items. Lighters, butane, pressurized products, batteries, and other carrier-restricted items will be removed, canceled, or shipped separately if permitted at the customer’s cost. Any material price or order change will be shown or communicated before the dispatch of an order.

订单确认仅表示我们已收到您的订单，并不代表订单已被受理。只有当 Fox Cigar 完成审核并将符合条件的商品发出后，订单方视为被正式受理。打火机、丁烷、加压产品、电池及其他受承运商限制的物品，将被移除、取消，或在允许的情况下由客户自费单独发运。任何实质性的价格或订单变更，均会在发货前向客户展示或告知。

Refunds / 退款

Any refund or account adjustment approved at Fox Cigar’s discretion will be issued exclusively as store credit through a Fox Cigar gift card for future purchases. No amount will be returned to the original payment method or banking institution.

Fox Cigar 自行决定批准的任何退款或账户调整，均仅通过 Fox Cigar 礼品卡以店铺信用金形式发放，用于后续购买。任何款项均不会退回原支付方式或原支付银行机构。

Cancellation / 取消订单

Contact Fox Cigar customer service immediately if you need to cancel. We will try to stop the order before dispatch, but cancellation is not guaranteed after processing begins. Once an order has shipped, customs obligations or a later decision not to pay destination charges do not create a right to cancel or receive immediate store credit.

如需取消订单，请立即联系 Fox Cigar 客服。我们会尽力在发货前协助取消，但订单一旦进入处理流程，无法保证一定能够取消成功。订单发出后，海关义务或事后决定不支付目的地相关费用，均不构成取消订单或立即获得店铺信用金的权利。

Disputes / 争议处理

By completing payment, Customer agrees to waive the right to dispute or chargeback any transaction, provided the product was delivered as ordered or as otherwise mutually agreed upon. Customers with concerns about an order should contact us directly first so we can resolve the issue.

完成付款即表示客户同意放弃对交易提出争议或拒付（chargeback）的权利，前提是商品已按订单或双方另行约定的内容交付。客户若对订单有任何疑虑，应首先直接联系我们以便解决问题。

Any dispute filed in bad faith — despite the order being fulfilled as agreed — will be considered fraudulent, and Fox Cigar reserves the right to report such cases to the relevant legal or financial authorities.

若订单已按约定履行，客户仍恶意提出争议，该行为将被视为欺诈，Fox Cigar 保留将此类情况上报相关法律或金融机构的权利。

Customer Acknowledgement / 客户确认声明

By placing an international order, you confirm that you meet the applicable age and import requirements, accept responsibility for destination charges and customs compliance, understand that clearance and delivery dates are not guaranteed, accept the final-sale terms and non-negotiable international transit and customs risk allocation described above, and agree to the customer-caused return terms in this policy.

下达国际订单即表示您确认符合适用的年龄及进口要求，承担目的地相关费用及海关合规责任，理解清关及配送时间不作为承诺保证，接受上述最终销售条款及不接受协商的国际运输与海关风险分配，并同意本政策中的客户原因退货条款。

Policy Changes and Legal Notice / 政策变更与法律声明

Customs, tobacco, tax, and carrier rules can change without notice. The destination authority has final control over classification, valuation, admissibility, duties, and release. This policy provides general information and is not legal, customs, or tax advice. Fox Cigar may update this policy and will apply the version in effect when an order is reviewed.

海关、烟草、税务及承运商相关规定可能随时变更，恕不另行通知。目的地当局对商品归类、估值、准入、关税及放行拥有最终决定权。本政策仅提供一般性信息，不构成法律、海关或税务建议。Fox Cigar 可能更新本政策，并以订单审核时生效的版本为准。